Emergencies outside business hours (8:30 – 4:30) M – F, please contact the Sheriff’s Department at (715) 748-2200.

Child Neglect / Abuse:  (715) 314-0696                    CrisisLine:  (866) 317-9362 or text “hopeline” to 741741

Taylor County Human Services – Suzanne Stanfley, Director

Phone:  715.748.3332          Fax:  715.748.3342

Location & Mailing Address:  540 E College Ave., Medford, WI 54451

CCS Provider Information

Welcome to the North Central Region Comprehensive Community Services Program
We welcome your interest in providing services to CCS participants. We recognize that the road to recovery from a mental disorder or substance use is wide, varied, and can take many different paths. Ultimately, that is what makes CCS so exciting … partnering with participants to develop a recovery plan that meets the individual’s needs. At the same time, we must remember that the governing and paying entities for CCS are the Wisconsin Legislature: Chapter DHS 36, and ForwardHealth (Medicaid Management Information System for the state of Wisconsin). Therefore, in addition to the trainings provided here, you will want to refer often to the documents of those two entities for further clarification and guidance. Links are provided below.

Becoming a Provider and Provider Orientation

Review the CCS Provider Expectations.  This document outlines regional expectations for individuals and agencies contracted to provide CCS services for the counties in the North Central Region Comprehensive Community Services Program (NCR-CCS), Taylor, Price, Sawyer, and Iron counties.

If you are interested in becoming a provider of CCS services in the North Central Region (Taylor, Price, Sawyer, and Iron counties), please fill out a Provider Application.

  • Please fill out the Provider Application and Save completed application to your desktop.
  • Open preferred email application, create/compose new email, attach saved application from your desktop.
  • Send this attachment to the following email address:  tchsd@co.taylor.wi.us.

Work with the CCS Administrator to develop a personalized orientation plan which will take into consideration your role, experience, education, and training, including  the UW-Green Bay Behavioral Health Partnership CCS Core Training curriculum and/or reviewing several of the “Selected Orientation Resources” outlined below.

UW-Green Bay CCS Core Training   *Required
The Northeast Behavioral Health Training Partnership in partnership with the University of Wisconsin Green Bay, has developed  a web-based foundational curriculum available to CCS providers who serve any of the following counties in our region: Taylor, Price, Sawyer, and Iron  (13 hours) [ Click for Link ]
* Use Taylor County and Taylor Reinhardt when prompted during registration for the course

Training VideosUsed with permission granted by Lori Martin, White Pine Consulting, Regional Coordinator CWH Partnership

Psychosocial Rehabilitative Services and the CCS Service Array (29 minutes)  *Required
Includes an overview of psychosocial rehabilitative services and review of each of the 13 services on the CCS Service Array. These are the services Medicaid will reimburse when determined to be medically necessary. Providing services to family members of the identified consumer is also covered as long as it is for the direct benefit of the CCS-enrolled family member. The video concludes with an example of using the Service Array as a tool to develop individualized interventions to address consumer’s needs.

Overview of CCS Essentials for Providers  (20 minutes)  *Required
This video lays the foundation for providing CCS services, the recovery team and team involvement, as well as requirements such as supervision, orientation, ongoing training, and documentation as required by DHS Chapter 36 and Medicaid (Forward Health).

Recovery Planning (38 minutes) *Required
This video explores the role of the service facilitator, consumer, and team members in the recovery planning process, emphasizing how the assessment and recovery plan are tied together. It includes a step-by-step walk through of the steps necessary to develop a recovery plan based on the discovery of underlying needs. Additional topics include the development of the Initial Plan (first 30 days) and ongoing plan development, and balancing consumer voice and choice with statute and medical necessity.

Quality Progress Notes  (20 minutes)  *Required
This video answers the questions “why document” and “what to document”, gives an overview of using a format for documentation that meets DHS Chapter 36 requirements, and covers elements that produce a quality progress note.

Ethics and Boundaries in Community Behavioral Health  (60 minutes)  *Required for non-credentialed staff
This video provides tools for understanding and resolving ethical dilemmas that may arise.

Effective Treatment of Co-occurring Disorders in a Wraparound Setting (3 hours, 16 minutes)
Clients with co-occurring disorders often have more hospitalizations, evictions, arrests, suicide attempts, and actual suicides than clients with a single diagnosis of mental illness or substance use disorders. In this Webinar you will learn: pre-treatment engagement strategies, how to engage clients with co-occurring disorders within the first five minutes of contact, wraparound services for clients with co-occurring disorders, retaining clients the first two sessions, retaining clients beyond session two, evidence-based approaches to improving outcomes, integrated co-occurring disorders treatment in a wraparound system of care, creating community, and the effective use of peers to increase retention and improve outcomes.

Working with Psychosis Using the Wraparound Process  (3 hours, 45 minutes)
Dr. Steven Dystra provides an overview of first episode psychosis including signs, symptoms, and causes. Implications of treatment options are explored, promoting a focus on an individual’s wellness as opposed to their illness. Considerations and strategies for providing supports and services to individuals diagnosed with first episode psychosis in a wraparound setting are shared.

Foundations of Wisconsin Wraparound
CCS utilizes a wraparound approach to recovery. This link provides information and training about the Philosophy, How, and Why of Wraparound services:  https://wiwraparound.org/

Person-Centered Planning
A core skill used in working with participants in CCS. This free training developed by Wisconsin Department of Human Services Division of Care and Treatment Services covers the core elements of person-centered planning and how to implement this skill when working with individuals and as a recovery team member. This is a highly recommended training for all CCS providers. If you have had this training in the past in some form, this will be a great refresher of basic skills for working with individuals with mental health and substance use. https://www.dhs.wisconsin.gov/pcp/training.htm